Payment Policy

1.Overview
This Payment Policy outlines the settlement procedures, exclusive payment method (PayPal), and related rules for transactions conducted on the Sea Hi Haiyan Smarthome Cross-Border E-Commerce Platform (the "Platform"). We are committed to ensuring transparent, secure, and efficient payment processing while maintaining consistency in PayPal’s official icon and payment-related terminology throughout the Platform. By making a purchase or using our payment services, you acknowledge and agree to the terms herein.

2. Exclusive Payment Method: PayPal
To streamline global transactions and ensure consistent security standards, the Platform exclusively supports PayPal as the payment method for all orders, with global availability (excluding regions where PayPal services are restricted by local regulations).
2.1 PayPal Service Details
Global Coverage: Available in over 200 countries and regions, supporting 25+ major currencies (e.g., USD, EUR, GBP, CNY, JPY, AUD).
Account Requirements: You must have a valid PayPal account (personal or business) to complete payment. New users can register for a PayPal account directly during checkout via the official PayPal registration link.
Verification & Security: PayPal transactions require account verification (per PayPal’s user authentication rules, e.g., linking a bank account or credit/debit card to your PayPal account) to reduce fraud risks.
Funds Crediting: Once you confirm payment via PayPal, funds are authorized instantly, and our system receives payment confirmation within 1-2 minutes (subject to PayPal’s real-time processing).
2.2 PayPal-Specific Policies
No Card/Account Data Storage: The Platform does not collect, store, or process your credit/debit card details, bank information, or PayPal account credentials—all sensitive payment data is managed exclusively by PayPal’s secure system.
PayPal Buyer Protection: Your transactions are covered by PayPal’s Buyer Protection Program (per PayPal’s official terms), which safeguards against issues like "item not received" or "item significantly not as described" (see PayPal’s website for full protection scope).
Regional Restrictions: If PayPal services are unavailable in your shipping region, you will be notified at the checkout stage, and order placement will be temporarily restricted until you select a shipping region supported by PayPal.

3. Settlement Process
3.1 Standard Checkout Flow (PayPal-Only)
Order Confirmation: Review your selected items, shipping address, and total amount (including applicable taxes, shipping fees, and currency conversion details) before clicking "Proceed to PayPal Payment".
PayPal Redirection: You will be securely redirected to PayPal’s official login page (marked with PayPal’s verified SSL certificate) to authenticate your account.
Payment Authorization:
Log in to your PayPal account and select your preferred funding source (e.g., PayPal balance, linked bank account, or linked credit/debit card) for the transaction.
Confirm the payment amount and recipient (Sea Hi Haiyan Smarthome, as displayed in PayPal’s "Payment Details" section) to complete authorization.
Real-Time Confirmation: After PayPal processes the payment, you will be redirected back to the Platform, and our system will display a "Payment Success" notification. A confirmation email (with order number and PayPal transaction ID) will also be sent to your registered email address, and your order status will be updated to "Paid" in your Platform account.
3.2 Currency & Exchange Rates
Default Transaction Currency: Orders are displayed in USD by default at checkout, but PayPal will automatically convert the amount to your PayPal account’s default currency (or the currency you select during PayPal payment).
Exchange Rate Rules: Exchange rates are determined by PayPal in real time at the moment of payment, and the rate is locked once you confirm the payment (no post-transaction rate adjustments). PayPal may apply a currency conversion fee—refer to PayPal’s official "Fees" page for detailed rates (the Platform does not add additional conversion fees).

4. Payment Security & Compliance
Dual Security Layers:
PayPal’s Encryption: All data transmitted between the Platform and PayPal (e.g., order amount, transaction ID) is encrypted via TLS 1.3, and PayPal’s system adheres to PCI DSS (Payment Card Industry Data Security Standard) for card data protection.
Platform Fraud Monitoring: We cross-verify PayPal’s transaction confirmation with your order details (e.g., shipping address, order items) to detect suspicious activity (e.g., mismatched recipient information). We reserve the right to delay order processing or contact you for additional verification if fraud is suspected, with prompt notification via email.
Regulatory Alignment: Complies with PayPal’s global regulatory requirements (e.g., anti-money laundering (AML) checks, know-your-customer (KYC) rules) and local data protection laws (e.g., GDPR, CCPA) by limiting payment data handling to PayPal.

5. Refunds & Payment Disputes
5.1 Refund Processing
Refund Path: All refunds are issued exclusively to the original PayPal account used for payment (no alternative refund methods are supported).
Processing Time: After your refund request is approved (per our [Return & Refund Policy]), we initiate the refund via PayPal within 1 business day. Refunds typically reflect in your PayPal account within 3-7 business days (depending on your funding source: PayPal balance refunds are instant; bank/credit card-linked refunds may take 3-5 additional business days for your financial institution to process).
No Refund Fees: The Platform does not charge any fees for refunds. PayPal may retain its original transaction fee (if applicable) per its refund fee policy—refer to PayPal’s official terms for details.
5.2 Payment Disputes
Failed Payments: If your PayPal payment is declined, check the following (via your PayPal account or PayPal’s "Resolution Center"):
Insufficient funds in your PayPal balance or linked funding source;
Your PayPal account is restricted (e.g., pending verification, compliance checks);
Your linked bank/card issuer blocked the transaction.
Contact PayPal’s customer support directly for declined payment resolution—our team can assist with re-initiating the payment link if needed.
Unauthorized Transactions: If you notice an unauthorized PayPal payment linked to the Platform, contact us via the details in Section 7 within 14 days of the transaction date, and file a dispute via PayPal’s "Report a Problem" tool. We will coordinate with PayPal to investigate and resolve the issue per PayPal’s dispute resolution process.

6. Consistency & Updates
PayPal Icon Standards: The Platform uses PayPal’s official icon (gold "P" logo on white/blue background) across all checkout pages, payment buttons, and help centers—consistent with PayPal’s Brand Guidelines to ensure authenticity and user trust.
Terminology Consistency: Payment-related terms (e.g., "PayPal Checkout", "PayPal Refund", "PayPal Transaction ID") are standardized throughout the Platform; no alternative payment terminology is used.
Policy Updates: This policy is reviewed quarterly. Changes (e.g., adjustments to PayPal’s regional availability, updates to refund processing timelines) will be posted with a revised "Last Updated" date. Significant updates (e.g., temporary PayPal service interruptions) will be notified via a pop-up on the Platform’s homepage and email to registered users.

7. Contact Us
For PayPal payment-related inquiries (e.g., refund status, payment failure assistance, transaction verification), contact our dedicated support team:
Phone: +86 19357535319
Email: market@hysmarthome.com
Address: 4th Floor, Wanghai Business Center, Wanghai Subdistrict, Haiyan County, Jiaxing City, Zhejiang Province, China.